Conflict Resolution in the Workplace course…
Are you looking for a solution to conflict resolution in the workplace course?
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year.
It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
Is this the right course for me?
This conflict resolution course is aimed at supervisors and managers that want to develop effective conflict resolution methods in the workplace.
The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line.
Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.
The course is one of a range of business skills courses that we offer.
Conflict Resolution: what is covered?
This conflict resolution course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.
As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace.
These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
Modules covered in the course
Module 1 The Causes and Symptoms of Conflict at Work
Module 2 Resolving Conflict
Module 3 The Five Conflict Modes
Module 4 Using the Modes
Module 5 Assertiveness
Module 6 Making Positive Outcomes
How long will it take to complete this course and how will I be assessed?
This 100% online course for conflict resolution in the workplace can be completed anywhere.
All you need is an internet-enabled device (computer, laptop, tablet, smartphone) and an internet connection.
Most students complete this course in just 45 minutes.
At the end of each module, students face a multiple choice test.
You must score at least 70% in all four multiple choice tests in order to pass the course and receive your certificate of achievement.
Which bodies recognise this course?
The Continuous Professional Development (CPD) Certification Service approves this conflict resolution in the workplace course, meaning it is suitable to be used as evidence of your ongoing professional development in any review or appraisal process.
The CPD’s approval also reflects the quality and detail of this course.
Course: Conflict resolution in the workplace
Accreditations and approvals: CPD
Course time: 55 minutes
Assessment method: Multiple choice test
Pass mark: 70% in each module
Cost: £35 + VAT
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