Customer service

Customer Service Course

Turbocharge your business by developing the skills and knowledge needed to deliver consistently exceptional customer experiences with this extensive customer service course.

In any business, your reputation is key to success. By failing to invest in strong customer service practices, you could be jeopardising your future profits. Don’t risk it!

Is this the right Customer Service course for you?

On every step of your customer’s journey, from their initial interest to the moment of purchase and any subsequent after-care, make sure your business provides a first-class experience – every time.

This Customer Service course introduces workers, managers and business owners to the broad concept of customer service, as well as providing definition and clarity on what exactly it means and how best to achieve it.

The course is one of a range of business skills online training courses that we provide.

So if you work in any customer-facing role, this programme is designed for you.

Customer Service course: what is covered?

Students tackle nine separate modules as part of this Customer Service course. Broad introductions to the course and the concept of customer service are quickly followed by exploring the goals of great customer service – what do you hope to achieve? – and a detailed look at customer needs and expectations.

With these details defined, students have a basic customer service foundation on which to build.

Modules on how to achieve the best possible levels of customer service, and ensuring your customers enjoy their dealings with you from the very first minute, help to advance your skills even further.

Communication skills, including non-verbal communication and body language, are also looked at in detail.

And finally, students are given the fundamentals of how to positively resolve situations in the rare occasions when you might receive a customer complaint.

Modules included in the course

Module 1        About the Course

Module 2        What is Customer Service?

Module 3        The Goals of Great Customer Service

Module 4        Discovering and Understanding Customer Needs

Module 5        Delivering Maximum Levels of Customer Service

Module 6        Making Customers Feel Great From the Start

Module 7        Communication Skills

Module 8        Non-verbal Communication and Body Language

Module 9        Dealing with Customer Complaints

How long will it take to complete this Customer Service course and how will I be assessed?

The average student completes this programme in just 75 minutes – less than an average film. It is studied entirely online, so no classroom visits or appointments are necessary.

You simply need an internet connection and a device on which to work.

At the end of each of the nine modules, students face a brief multiple choice test.

You need to achieve a score of at least 70% in all nine tests in order to receive your overall certificate of achievement.

Which bodies recognise this Customer Service course?

The quality of this course is recognised by the Continuous Professional Development (CPD) Certification Service.

This gives you valuable reassurance that the content of the course has been professionally recognised and will give you everything you need to take the first steps on the path towards a truly excellent customer service provision.

Course: Customer Service

Accreditations and approvals: CPD
Course time: 75 minutes
Assessment method: Multiple choice test

Pass mark: 70% in each module

Cost: £35 + VAT

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What our students say

Wonderful course, very easy to follow. Got me up to speed in no time at all on the basics of fire safety. Would recommend to others wishing to learn more about the basic principles of fire safety in the workplace.

I enjoyed this course and found the interactive videos easy to follow.  The course content is well thought out and provided lots of useful information.  I passed each module with flying colours and feel I now understand the basics when it comes to asbestos awareness.  Would highly recommend this online course.

The level 1 food safety for catering course was easy to follow and I learned a lot.  I enjoyed the way the course was delivered and how it was broken down into small modules, which made it easier to learn.  I have since completed level 2 food safety too.

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