Courses

This course demonstrates exactly what is meant by good customer service, and why it’s so vital to businesses. It goes into detail about the goals of great customer service, verbal and non-verbal communication skills, discovering and understanding customer needs and much more.

This course is intended to give you an overview of the common types and symptoms of dementia as well as going into how it can affect the brain in different ways. It also covers strategies to use with clients with dementia and dealing with challenging behaviour. The course is intended for anyone who works with or around people that may be suffering with dementia.

This course will define employee relations and cover the many benefits good relations can bring to an organisation. It’ll explain how to build confidence in management, including sharing the company vision, building strong teams, the importance of employee feedback plus much more.

This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it.

This diabetes awareness course is aimed at people working in the health and social care sector and will provide an overview of the condition, the common symptoms that might indicate someone has diabetes, methods of diagnosis, some possible treatments and common complications that can affect those with the condition.

This course starts by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It then goes on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected.

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals. The aim of the course is to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.

Display Screen assessment course is aimed at companies who employ users of display screen equipment, or DSE as it’s often called and is intended to be completed by those who will be assessing the DSE set ups of employees. DSE is a term that covers a wide range of equipment. If equipment like this is not set up correctly, users are at increased risk from certain disorders.

This course fulfils your statutory training obligations and covers, amongst other things, the correct way to set up and use your display screen equipment safely and reducing the risk of work related conditions. Our online course is aimed at users of display screen equipment (DSE) and those responsible for assessing it.